Terms of Service

1. Our services and who can use them

1.1 Services. Dream Clean offers single washes, wash packages, and monthly Unlimited Memberships ("Memberships"). Wash packages, prices, and extras such as free vacuums, towels, mat cleaners, and air fresheners may differ by location. We do not guarantee that any extra will be available at every location or at all times.

1.2 Eligibility. You must be at least 18 years old to create an account or buy a Membership. By using the Services, you confirm that the information you give us is accurate and that you have authority to use the payment method you provide.

1.3 Personal use. Memberships are for personal, non-commercial vehicles. Vehicles used for hire or by a business (including taxis, limousines, rideshare vehicles such as Uber and Lyft, delivery vehicles, and dealer inventory) require a Fleet account. Contact us at marketing@dreamcleancw.com to set one up.

1.4 Key terms. In these Terms:

• "Account" means your Dream Clean customer account, accessed through our website, app, or customer support.
• "Membership Tag" means the RFID windshield sticker, license plate record, or other identifier we use to recognize a member vehicle.
• "Billing Date" means the day of the month your Membership renews, which is normally the day you first signed up.
• "Non-Compatible Vehicle" means a vehicle that cannot safely go through our equipment because of its size, design, modification, condition, or attachments.

2. Memberships, auto-renewal, and billing

2.1 How it works. Each Membership covers one vehicle and renews automatically every month until you cancel or we end it. By enrolling, you authorize Dream Clean (or our payment processor) to charge your payment method on file each Billing Date for the plan you selected, plus applicable taxes.

2.2 Enrollment. You can join online, in our app, or with a Dream Clean team member at any location. Before you are charged, we will show you the plan price, the Billing Date, that the Membership renews monthly, and how to cancel. We will send a confirmation by email or text that includes this information.

2.3 Billing Date. Your first charge happens at sign-up and covers your first month. Later charges occur on the same day each month. If you sign up on the 29th, 30th, or 31st, your Billing Date will be the 28th of each following month.

2.4 Payment method. We accept major credit and debit cards. Prepaid and gift cards cannot be used for Memberships because they cannot support recurring charges. You are responsible for keeping a valid card and email address on file. We may receive updated card details from card networks and continue charging the updated card. If a payment fails, we may retry the charge and may suspend your Membership until the balance is paid.

2.5 Price changes. We may change Membership prices or plan benefits. We will notify you by email or text at least 30 days before a price increase takes effect on your Membership. If you do not want to pay the new price, you may cancel before it takes effect. Continuing your Membership after that date means you accept the new price.

2.6 Promotional pricing. Introductory or promotional prices last only for the period stated in the offer. When the promotion ends, your Membership renews at the regular price then in effect unless you cancel first. We will tell you the regular price and when it starts at the time you enroll.

2.7 Upgrades and downgrades. Upgrades take effect immediately, and you will be charged the prorated difference for the rest of the current billing period. Downgrades take effect on your next Billing Date.

2.8 Taxes. Prices do not include applicable sales or other taxes, which will be added where required.

3. Cancellation and refunds

3.1 You can cancel anytime, with no cancellation fee. Use any of these methods:

1. Online at https://dreamcleancw.com//manage-membership
2. In the Dream Clean app
3. By email to customerservice@dreamcleancw.com
4. By phone listed for each site
5. In person with a team member at any Dream Clean location

3.2 Timing. To avoid your next monthly charge, cancel at least [1] day before your Billing Date. Online, in-app, and in-person cancellations take effect when submitted. Email and voicemail requests take effect when received. We will send you a cancellation confirmation by email or text; keep it for your records.

3.3 After you cancel. Your Membership stays active through the end of the billing period you already paid for, then ends. Your Membership Tag will stop working on your Billing Date.

3.4 What does not cancel a Membership. Deleting the app, removing your Membership Tag, disputing a charge, or letting a card expire does not cancel your Membership. Only the owner of the Account (or someone verified to act on their behalf) may cancel it. We may ask for reasonable verification to prevent unauthorized changes.

3.5 Refunds. Membership fees cover access for a full month and are generally non-refundable, including for partial months or unused washes. We may issue a refund or credit at our discretion, and we will always refund you if (a) we charged you in error, (b) we end your Membership without cause partway through a paid period, or (c) the law requires a refund. Single washes and wash packages are non-refundable once used.

3.6 Closures. Locations may close temporarily for weather, maintenance, holidays, or events outside our control. Short closures do not entitle you to a refund. If a location you regularly use is closed for more than [7] consecutive days, contact us and we will work with you on a credit.

3.7 Our right to end a Membership. We may suspend or end your Membership if you break these Terms, fail to pay, misuse a Membership Tag, or behave unsafely or abusively toward our team or other customers. We may also discontinue a plan or the Membership program with at least 30 days' notice.

4. Membership rules

4.1 One vehicle per Membership. Each Membership and its Membership Tag belong to the single vehicle registered at sign-up. The Tag must stay mounted on that vehicle's windshield as instructed. Moving a Tag to another vehicle, sharing it, or tampering with it is not allowed.

4.2 Misuse fee. If a Membership Tag or account is used on an unregistered vehicle, we may charge a misuse fee of up to $40 to the payment method on file and may end the Membership. We will notify you before charging this fee and give you a chance to explain.

4.3 Changing vehicles. Sold or replaced your car? Contact us or use the app to transfer your Membership to the new vehicle. We allow up to 2 vehicle transfers per 12 months at no charge; a replacement Tag may cost up to $40.

4.4 Wash limit. Memberships include up to one wash per vehicle per day unless your plan says otherwise. We may temporarily limit washes when required by drought restrictions, water-use rules, or other government orders.

4.5 Family plans. You may add vehicles in your household at the discounted price shown at sign-up, up to 5 vehicles per Account. All vehicles on a family plan are billed to the primary member's payment method, share the same Billing Date, and follow these Terms. The primary member is responsible for all charges on the Account. Removing a vehicle takes effect at the end of the current billing period.

4.6 Combining offers. Memberships cannot be combined with other discounts, coupons, or prepaid washes unless the offer says otherwise.

4.7 Location rules. Please follow posted signs and team member instructions at all times, including speed limits, vacuum area rules, and tunnel loading directions.

5. Vehicle safety and damage claims

5.1 Before you enter the tunnel. You are responsible for making sure your vehicle is safe to wash. Please retract or remove antennas, close windows and sunroofs, fold mirrors where possible, and remove loose items. Follow all posted instructions, including putting your vehicle in neutral and keeping your hands off the wheel and pedals.

5.2 Vehicles and parts we may not be able to wash safely. Our team may refuse service to any vehicle we believe cannot be safely washed. Our equipment may not be suitable for, and we are not responsible for damage to:

• Pre-existing damage, including cracked or chipped glass, peeling or oxidized paint, clear-coat failure, rust, and dents
• Loose, damaged, or weakly attached parts, such as trim, moldings, mirrors, bumpers, and wiper blades
• Aftermarket or non-factory items, such as custom paint, wraps, lift or lowering kits, oversized tires, light bars, and aftermarket spoilers
• Exterior-mounted items, such as roof racks, bike or cargo racks, rear-mounted spare tires, truck toppers, and ladders
• Convertible soft tops, removable roof panels, and vehicles with open truck beds carrying cargo
• Parts not retracted or secured before entry, such as power antennas and mirrors

5.3 Our responsibility. We maintain our equipment carefully and take responsibility for damage caused by our negligence or equipment malfunction, subject to the rules in this Section and Section 9.

5.4 How to report damage. To make a damage claim:

1. Tell a team member before leaving the property so we can inspect the vehicle and review our cameras.
2. Submit a written claim with photos to customerservice@dreamcleancw.com within 24 hours of the wash.
3. Allow us to inspect the vehicle and, if needed, obtain a repair estimate from a shop we approve.

Claims reported after leaving the property may be harder to verify, and we may decline them if we cannot confirm the damage happened during the wash. If we accept a claim, we may choose to repair the damage at an approved shop or reimburse a reasonable repair cost.

5.5 Personal injury and property. Stay inside your vehicle in the tunnel. Supervise children and pets at all times in vacuum and parking areas. We are not responsible for lost or stolen items left in vehicles or on our property.

6. Accounts, app, privacy, and communications

6.1 Your Account. Keep your login details private and tell us right away if you suspect unauthorized use. You are responsible for activity on your Account. Please use one Account per person; we are not responsible for duplicate charges caused by creating multiple Accounts with different emails, but we will work with you to fix them.

6.2 Website and app license. We grant you a limited, personal, revocable, non-transferable license to use our website and app. You agree not to copy, scrape, reverse engineer, disrupt, or attempt unauthorized access to them, or use them for any unlawful purpose. Our app is provided by Dream Clean, not Apple or Google, and you must also follow the app store's terms.

6.3 Privacy. Our Privacy Policy (PRIVACY POLICY URL) explains how we collect and use your information and is part of these Terms.

6.4 Cameras and license plate recognition. Our locations use security cameras and may use license plate recognition (LPR) to identify member vehicles, speed up entry, prevent Membership misuse, and investigate damage claims. We post notice of these systems at our locations. How we use and retain this data is described in our Privacy Policy.

6.5 Electronic communications. You agree that we may send receipts, billing notices, policy updates, and other account messages by email, text, or in-app notification, and that these satisfy any requirement that notices be in writing. You may request a paper copy by writing to the address in Section 11.

6.6 Text messages. If you provide a mobile number and opt in, you agree to receive account and marketing texts from Dream Clean, which may be sent using automated technology. Consent to marketing texts is not required to buy anything. Message frequency varies, and message and data rates may apply. Reply STOP to opt out or HELP for help at any time. You may also manage notification preferences in the app.

6.7 Reviews and feedback. If you submit reviews, photos, or suggestions, you allow us to use them to operate and promote Dream Clean. You confirm your submissions are truthful and do not violate anyone's rights.

7. Gift cards, rewards, and promotions

7.1 Gift cards. Dream Clean gift cards can be used for washes and products at participating locations. They cannot be used to pay for a Membership, do not expire, and have no fees. They cannot be redeemed for cash except where the law requires. Treat a gift card like cash: we cannot replace a lost or stolen card unless it is registered to your Account.

7.2 Rewards program. If we offer a loyalty or rewards program, points or credits have no cash value and cannot be sold or transferred. We will post the earning and redemption rules in the app. Unused points may expire as stated in those rules, and we will give members at least [30] days' notice before ending the program so they can redeem.

7.3 Referrals and promotions. Referral credits, coupons, and promotional offers have no cash value, may be limited to new customers, and are subject to the terms stated in the offer. We may void rewards or credits obtained through fraud or abuse, such as self-referrals or multiple accounts.

7.4 Games and giveaways. Any sweepstakes, spin-to-win, or similar promotion will have its own official rules, including eligibility, odds, and prizes, which will control over these Terms for that promotion.

8. Disclaimers

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICES, WEBSITE, AND APP ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT PERMITTED BY LAW, DREAM CLEAN DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT EVERY LOCATION WILL BE OPEN AT ALL TIMES, THAT THE APP WILL BE ERROR-FREE OR UNINTERRUPTED, OR THAT EVERY WASH WILL REMOVE ALL DIRT, BUGS, OR RESIDUE.

We work to keep prices and descriptions accurate. If we make a pricing error, we may correct it and will give you the choice to continue at the correct price or cancel.

9. Limitation of liability and indemnity

9.1 Limitation. TO THE FULLEST EXTENT PERMITTED BY LAW, DREAM CLEAN AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF USE OF A VEHICLE, OR RENTAL CAR COSTS, ARISING FROM THE SERVICES OR THESE TERMS.

9.2 Cap. EXCEPT FOR ACCEPTED VEHICLE DAMAGE CLAIMS UNDER SECTION 5, OUR TOTAL LIABILITY FOR ANY CLAIM RELATED TO THE SERVICES IS LIMITED TO THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE 3 MONTHS BEFORE THE CLAIM AROSE, OR (B) $100. FOR ACCEPTED VEHICLE DAMAGE CLAIMS, OUR LIABILITY IS LIMITED TO THE REASONABLE COST OF REPAIRING THE DAMAGE CAUSED BY THE WASH.

9.3 Exceptions. Nothing in these Terms limits liability for personal injury or death caused by our negligence, for fraud, for gross negligence or willful misconduct, or for anything else that cannot be limited under applicable law. Some states do not allow certain exclusions, so some of these limits may not apply to you.

9.4 Indemnity. You agree to reimburse and defend Dream Clean against third-party claims, losses, and reasonable legal fees that result from your violation of these Terms, your misuse of the Services, or your negligent or willful misconduct at our locations, such as ignoring posted instructions and damaging our equipment or another customer's vehicle.

10. Dispute resolution and arbitration

10.1 Talk to us first. Most concerns can be fixed quickly. Before starting any formal claim, email customerservice@dreamcleancw.com with your name, contact details, and a description of the issue. Both sides agree to try in good faith to resolve it within 30 days.

10.2 Binding individual arbitration. If we cannot resolve a dispute informally, you and Dream Clean agree that it will be decided by binding arbitration before a single arbitrator administered by the American Arbitration Association under its Consumer Arbitration Rules, instead of in court. The Federal Arbitration Act governs this Section. Arbitration may be held by video, by phone, or in the county where you live. For claims under $10,000, Dream Clean will pay the filing and arbitrator fees beyond what you would pay to file in court.

10.3 Exceptions. Either party may bring an individual claim in small claims court instead. Either party may also ask a court for an order to stop infringement of intellectual property or unauthorized access to our systems.

10.4 Class action and jury waiver. YOU AND DREAM CLEAN AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND DREAM CLEAN BOTH WAIVE ANY RIGHT TO A JURY TRIAL.

10.5 30-day opt-out. You may opt out of this arbitration agreement by sending written notice to 5250 Old Orchard Rd STE 400, Skokie, IL, 60077 or customerservice@dreamcleancw.com within 30 days after you first accept these Terms. Include your name, address, email, and a clear statement that you are opting out of arbitration. Opting out does not affect any other part of these Terms.

10.6 Time limit. To the extent permitted by law, any claim must be filed within one year after it arises.

10.7 Governing law and venue. These Terms are governed by the laws of the State of Illinois, without regard to conflict-of-law rules. For any matter not subject to arbitration, you and we agree to the courts located in Cook County, Illinois.

10.8 If this Section is found unenforceable. If the class action waiver is found unenforceable for a claim, that claim will proceed in court and not in arbitration. The rest of this Section will still apply.

11. General terms and contact

11.1 Changes to these Terms. We may update these Terms from time to time and will change the "Last Updated" date above. For material changes, such as changes to billing, cancellation, or dispute resolution, we will notify members by email or in the app at least 30 days before they take effect. Continuing to use the Services after that date means you accept the updated Terms. Changes to Section 10 will not apply to disputes already filed.

11.2 Entire agreement. These Terms, our Privacy Policy, and any plan or promotion terms shown at purchase make up the full agreement between you and Dream Clean about the Services.

11.3 Assignment. You may not transfer these Terms or your Membership without our written consent. We may transfer them to an affiliate or to a buyer of our business or locations, and your Membership will continue on the same terms.

11.4 Severability and waiver. If a court or arbitrator finds any part of these Terms unenforceable, it will be enforced to the maximum extent allowed, and the rest will stay in effect. Our failure to enforce any term is not a waiver of our right to enforce it later.

11.5 Events outside our control. We are not responsible for delays or failures caused by events beyond our reasonable control, such as severe weather, power or water outages, natural disasters, or government orders.

11.6 Headings. Headings are for convenience and do not change the meaning of these Terms.

11.7 Contact us.